Custom In-Ear Monitor Troubleshooting

What type of issue are you having with your Custom In Ear Monitor

Fit and Comfort

Please use our new interactive Custom In-Ear Monitor Fit Tool to help us identify the areas that may be causing your discomfort.

Ultimate Ears by Logitech wants you to have the best experience possible when using our products. Our Custom In-Ear Monitors are hand made and uniquely molded to your ears, so fit issues may occur. If your Custom In-Ear Monitors do not fit properly, you will experience loss of sound and perhaps some discomfort that will shorten the time you will be able to listen to your music.

Audio Quality

If you are experiencing intermittent sound loss and/or loss of audio in the bass frequencies, please use our step-by-step Technical Troubleshooting Guide to resolve the issue.

If your molds or housings are cracked, download and fill out this RMA Form and send it to Ultimate Ears for repair.
Download RMA Form.

Adam Weston

Birds of Tokyo

“I don't know how I'd manage without my Ultimate Ears, it really is working with perfection on stage, in the studio or simply in the rehearsal room. The quality is second to none so if you are serious about the way you hear everything, then Ultimate Ears is the way to go.”

Ray Samuels

“The UE-10 truly brings the joy to my music as if I am listening to some of the best, professional closed headphones, in the world. The sound stage is just portrait from behind one ear to the other with the depth, warmth & richness that only comes with huge Hi-End phones that are hundred times bigger in size. I can take my music the way I love it every where I go knowing that every minute is counted as a full pleasure of being in heaven. The fit & finish is nothing short of the first class, 10 +++.”