Custom In-Ear Monitor Troubleshooting

What type of issue are you having with your Custom In Ear Monitor

Fit and Comfort

Please use our new interactive Custom In-Ear Monitor Fit Tool to help us identify the areas that may be causing your discomfort.

Ultimate Ears by Logitech wants you to have the best experience possible when using our products. Our Custom In-Ear Monitors are hand made and uniquely molded to your ears, so fit issues may occur. If your Custom In-Ear Monitors do not fit properly, you will experience loss of sound and perhaps some discomfort that will shorten the time you will be able to listen to your music.

Audio Quality

If you are experiencing intermittent sound loss and/or loss of audio in the bass frequencies, please use our step-by-step Technical Troubleshooting Guide to resolve the issue.

If your molds or housings are cracked, download and fill out this RMA Form and send it to Ultimate Ears for repair.
Download RMA Form.

Jess Bowen

The Summer Set

“As a drummer, the most important responsibility I have while playing a show is keeping time. After switching to in-ears, I have tremendously improved all the areas of my drumming abilities. I never worry about missing a beat and I feel much more confident while playing shows. I definitely feel like a more solid drummer after getting my Ultimate Ears!”

Carmel Dean

Musical Director, American Idiot

“I am a great fan of Ultimate Ears. Everyone in our onstage band wears them! They provide the best sound quality possible for us to be able to hear ourselves rocking out 8 times a week to Green Day's explosive, vibrant music, and on top of that, allow me to hear the nuances of the 19 vocalists on stage. This is the first show I've done wearing Ultimate Ears, but it certainly won't be my last!”