UE Pro custom in-ear monitors are handcrafted to fit your specific ears, designed and built to perform over years of regular use. From the moment you place your order, UE Pro is committed to service, quality, sound, and fit — with service support across the life of your device. To get the most out of your customs, a simple maintenance routine helps them sound and look the way they did the day you opened the box.
What’s in the box
When you open your box for the first time, you’ll notice the attention to detail. The customized appearance and your individual ear shape — with its unique grooves — are reflected in both the faceplate and the outer shell. Inside, you’ll find a cleaning tool with a small brush designed to safely clear debris from the crevices of your IEMs. The compact metal carrying case (which can be engraved for free) protects your in-ear monitors whenever they’re not in your ears.
How to clean your in-ear monitors
After each use, a quick routine keeps your IEMs in good shape. When you take them out of your ears, hold them upside down with the faceplate at the top and carefully brush them to remove any wax that may have clung on during use. Holding them upside down matters — it keeps debris from falling into the device rather than away from it. Once you’ve cleaned off the wax, gently wipe your earphones with a clean soft cloth or tech wipe.
Doing this every time prevents buildup that could affect the look and function of your IEMs over time.
How to store your in-ear monitors
Your IEMs come with a small hard storage case that protects them from impact damage to the intricate internal parts, as well as from scratches or marks on the faceplate. The case is also the best place to keep all your IEM parts organized together so cables and tools don’t get lost.
When you’re putting your IEMs away, loosely wrap each cable around your four fingers and place it into the carrying case, followed by the IEMs themselves. Give them a final brush for any missed debris before closing the case. This keeps the cables from tangling, bending, or breaking, and keeps the IEMs themselves protected between sessions.
The bottom line on care
UE Pro is committed to making in-ear monitors that perform over the long haul, and protecting that investment is a shared effort. Regular cleaning and proper storage make a meaningful difference in how your IEMs sound and look over the years.
Frequently asked questions
What’s included in the UE Pro cleaning kit?
Every UE Pro custom IEM comes with a cleaning tool that includes a small brush sized for the sound bores and crevices of your IEMs. The compact metal carrying case included with your order keeps the cleaning tool, cables, and IEMs organized together — a small detail that makes consistent maintenance easier.
How do I clean the cables on my UE Pro IEMs?
Wipe the cables gently with a clean, dry soft cloth or tech wipe after use. Avoid liquid cleaners and never submerge the cables. If your IEMs use detachable cables, the connection points at both ends benefit from an occasional careful brushing to keep contacts clean — a quick swipe with the brush is usually enough.
How should I store my IEMs when traveling?
The included hard carrying case is designed for travel. Wrap cables loosely (not tightly — tight wrapping stresses the cable jackets over time), place the IEMs inside, and the case handles the rest. For air travel, the case is small enough to fit in carry-on or even a backpack pocket. The hard shell protects against impact, which matters more in transit than in a stationary studio.
How long should my UE Pro IEMs last with proper care?
With consistent cleaning and storage, UE Pro custom IEMs are designed to perform for years of regular use. The drivers and shells are built for durability; the cables are the most common wear item and can be replaced individually if they fail. If you notice changes in sound quality or fit over time, contact UE Pro support — in most cases, the issue is repairable rather than terminal.
When should I send my IEMs in for service?
Send them in if you notice persistent changes in sound quality after cleaning, if a driver stops producing sound entirely, if a cable connection becomes intermittent, or if the shell or faceplate is damaged. UE Pro service can address most issues — even ones that look serious from the outside. For minor maintenance like cable replacement or refit adjustments, the service team can advise whether you need a full send-in or whether a part can be shipped to you. Contact details are below.
Take care of your IEMs and they’ll take care of you
Cleaning the IEMs themselves is one part of the care equation. The other part is keeping your ear canals clear so wax doesn’t build up where the IEMs sit. For an audiologist’s perspective on ear-canal maintenance and how to spot trouble early, see Wax Happens: Clean and Happy IEMs.
Contact UE Pro support
If your in-ear monitors become damaged or you have questions about service or repair, the UE Pro support team is available to help.
Email: uehelp@ultimateears.com
Phone: 1-800-589-6531, ext. 3